Frequently Asked Questions
What are your shipping options and delivery timelines?▼
We offer standard and express shipping. Orders typically process within 24 hours, with domestic delivery arriving at your doorstep within 3 to 5 business days.
What is your return policy for skincare products?▼
We accept returns of unopened products within 30 days of purchase. Simply contact our support team to initiate a return and receive a full refund.
Which payment methods do you accept online?▼
Sulwhasoo accepts all major credit cards, PayPal, and Apple Pay. Your transaction is fully encrypted and secure to ensure a safe shopping experience for every customer.
How do you ensure the quality of your ingredients?▼
We utilize premium Korean herbal medicine and advanced skin science. Every formula undergoes rigorous dermatological testing to ensure maximum efficacy and safety for all skin types.
What Our Customers Say
“The First Care Activating Serum completely transformed my skin texture. It feels incredibly balanced and looks radiant.”
“Luxurious texture and a subtle herbal scent. My fine lines have visibly softened after just three weeks.”
“The Concentrated Ginseng Renewing Cream is my holy grail. It provides deep hydration without feeling heavy or greasy.”
